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WARRANTY AND REFUNDS
1. Our goods and services
We provide Camera Equipment (“goods”).
2. Read instructions
Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods.
3. Cooling-off period
Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act (ECT Act), you may be entitled to cancel some electronic transactions within seven (7) days, without reason or penalty. Section 44 is only applicable if you are a natural person. You must also be the user of the goods. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.
4. Cancellation
You may cancel your orders within certain time periods subject to certain refund restrictions provided that you have not used the goods yet;
4.1 You may cancel an order within seven (7) working days from the invoice date without charge;
4.2 You may cancel an order within thirty (30) working days after the invoice date with a 50% refund;
4.3 You may not cancel an order after thirty (30) working days.
5. Our goods warranty
We warrant that all goods are of good quality unless we clearly describe them as having specific defects.
6. Delivery
You are deemed to have received any goods that we deliver to you in good and usable condition regardless of what form of delivery was used by us.
7. Statuary goods warranty for six months
We warrant that any goods delivered will be free of any defects, unless clearly stated otherwise. These goods will clearly state that they carry a six month warranty of normal use, from the time we supplied the goods. This is statuary warranty in terms of the Consumer Protection Act of 2008 (the CPA).
8. Defective goods
Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that workmanship involved in the creation of goods was below an acceptable standard. This includes software bugs that cause death or illness to a natural person or damage to property. You must prove that goods are defective.
9. Statuary compensation
We warrant that any goods delivered will be free of any defects for six months of normal use, from the time we supplied the goods. This is statuary warranty in terms of the Consumer Protection Act of 2008 (the CPA).
10. Invalidation of warranties and right to return unsuitable goods
Our goods are created under strictly controlled conditions. For this reason, warranties on any of our goods will be invalid if any person who is not suitably qualified and has been authorised by us in writing and has edited, tampered with, or altered the goods or used the goods contrary to our instructions. This also applies to goods found to be unsuitable. It may be fraud to make goods defective deliberately to claim a refund.
11. Statutory right to return unsuitable goods
Our customer that is also a consumer under the CPA may request a remedy or refund for goods within ten (10) days of delivery if the goods are not suitable for a specific purpose that they communicated to us in writing prior to purchasing the goods.
12. Returns of unsuitable goods
A consumer must claim a refund for unsuitable goods within ten (10) days of delivery according to our returns and refunds procedures below.
13. Refund of price of unsuitable goods
We will refund the full price of any unsuitable goods.
14. Procedures for refunds from other suppliers
Customers of other suppliers (such as major online retailers) must claim refunds for defective or unsuitable goods directly from that supplier. Customers must use the correct refunds procedure. Please contact the customer services department of the relevant supplier for details of their refunds procedures.
15. Our returns and refunds procedure
You must use our returns and refunds procedure for returning detective or unsuitable goods, or else we may refuse to accept them. Our returns and refunds procedure is as follows:
15.1 Send an email to admin@Keysers.co.za with your contact details, date and place of purchase and all details of the goods that you want a refund for, including how and why you believe the goods are defective or unsuitable for your purpose.
15.2 If you do not receive a reply within 24 hours of sending your email, you must contact Riaan Keyser on 072 392 6372
15.3 Our customer services department may tell you that they do not believe you have a claim, for example because the warranty period of the goods has expired. In this case we may refuse to remedy or replace the goods, or refuse to pay a refund.
15.4 If you claim that our goods are defective, our technicians will examine the goods. They will report to us whether the goods were defective, were misused, or are of good quality.
15.5 If you claim that our goods are unsuitable for your purpose, we will first investigate whether you communicated the purpose to us. If you did, we will then provide you with a written report indicating whether we believe the goods were unsuitable for specific purpose or not.
15.6 If the goods were returned outside the seven (7) day cooling-off period, or our technician reports that the goods were misused, were of good quality, were not provided to you for a specific purpose or were suitable for that purpose, then we will have the right not to remedy, replace or refund the goods.
15.7 If you returned the goods within the seven (7) day cooling-off period and our technicians report that the goods were defective, were provided to you for your specific purpose and were unsuitable for that purpose, then we will either contact you and ask you whether you would like us to remedy, replace, or refund the price of the goods (if you are also a consumer under the CPA) or advise you how we have decided to compensate you (if you are not a consumer under the CPA).
15.8 If you choose for us to remedy or replace the goods or we decide to do so ourselves, we will contact you as soon as reasonably possible to organise the necessary steps to remedy or replace the goods.
15.9 If you choose for us to make a refund or we decide to do so ourselves, we will contact you and arrange payment of the refunded amount into a bank account of your choice within thirty (30) days of cancellation.
16. Dispute resolution
If we do not accept that we supplied defective or unsuitable goods, and our customer services department has not been able to help, any customer may still take the matter up with a suitable ombud or other dispute resolution body or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to transactions with us. This policy does not exclude any other rights customers may have.
17. Customer queries and complaints
We aim for complete satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of the goods, or have any questions, please contact us and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.
