Frequently Asked Questions
The following are the most frequently asked questions we receive at Keysers. These will help you and guide you through our process at Keysers.
Are you a second hand shop or do you sell new products as well?
We deal with pre-loved high end camera equipment. Although on occasion we do receive items that are new, most items are like new and in excellent condition unless differently stated on the product itself. If you are specifically looking for new products, you can contact us through email@example.com and we can see how we can assist you.
Do you accept credit cards?
We accept all major debit and credit cards as well as insurance claim back cards. We however don’t have any machines on our premises as we are working from a private residence, but you can proceed with the payment through our online store.
Where is your store situated?
We are mainly an online based business. We do however work from a private residence situated in Durbanville, Cape Town, South Africa. As our clients are from various parts of the world we pride ourselves on our excellent reputation and will go far and beyond our clients’ needs. At any time feel free to visit our reviews page at https://keysers.co.za/reviews
Do you have any payment options?
We have 3 payment options and all three can be done through the website at https://keysers.co.za
The first option that we accept is all the major debit and credit cards as well as insurance claim back cards.
Secondly we also have a 3 month lay-by option, where you’ll receive your items once paid in full.
Our final option is cash on collection. We do however try to minimize cash on hand for security reasons.
Can one preview the equipment before purchase?
It is important to note that all images of the products on our website, https://keysers.co.za, are of the actual equipment in stock. However, you are more than welcome to preview the items before purchase, at our residence.
Do you only sell cameras and lenses?
We mainly trade in digital cameras and lenses; however we do trade in lights, flashes, gels, backdrops, filters and basically anything that has to do with photography and/or Videography. If you can’t find something specific you are looking for on https://keysers.co.za, please contact us at firstname.lastname@example.org and we will try to assist as best as possible.
Do you purchase second hand equipment and how will I sell something to Keysers?
We do purchase previous owned equipment. There are however a process to be followed. You can learn more about this process at https://keysers.co.za/sell/ and get in contact with us through email at email@example.com
Do you trade in older film cameras?
There are a few that we do buy and sell. These are mainly the sought after bigger name brands like Nikon, Minolta, Canon, Mamiya, Pentax, Leica etc. The best will be to email Riaan personally with a few photos of your equipment to firstname.lastname@example.org and he will assist you further. If you are interested in buying any vintage camera equipment you can view more at https://keysers.co.za/product-category/camera-bodies/film-cameras/
After my purchase, how long does it take for my package to arrive?
If an immediate payment is made through Electronic Funds Transfer (EFT) the package will be sent on the same day as purchased. We send our packages through Aramex and they take between 2-3 working days to arrive on location. Please bear in mind that no packages will be send on Fridays as we don’t want any packages sitting in a depot over the weekend for security reasons. Also it is important to note that packages will only be send once payment reflects within Keysers accounts.
How can I track my parcel after purchase?
After purchasing your product you will receive an receipt with a tracking number. You can track your parcel on Aramex’s official website here